Rae-Bon Sew & Quilt Shop Policies


Shipping Policy

Packages are shipped via USPS (United States Postal Service) or UPS. Delivery is typically 2-4 days, excluding Sundays, but is not guaranteed. Orders to non-contiguous states may be longer.

Orders are shipped every day except Sunday and major holidays. Please contact us if you need a specific shipping estimate for your order.

A few notes:

  • We make every effort to ship orders as quickly as possible, dependent on product availability,  usually within 1-2 days. Please keep in mind that if you order a yard of 25 different fabrics your order may take a bit more time to process than if you order a pattern!
  • Customers are responsible for providing correct shipping addresses when ordering. If an order goes to a wrong address we will ask for your assistance in tracking down the package. Any additional shipping charges for reshipping the package will be the customer's responsibility. 
  • Order changes: If you need to change your order, notify us as soon as possible. Orders start to get processed sometimes within minutes. We will do our best to help but cannot change orders after they are packed and shipped.
Order Amount
Shipping Rate

Below $29.99

$6.50

$30-$49.99

$8.50

$50-$99.99

$10

$100-199.99

$12

$200-$499.99

$16

Above $500

$25


International Orders

International orders cannot be placed via our website. Please give us a call at 701-433-7203 and we would be happy to process your order and calculate shipping. International shipping rates are higher than our standard rates.


Return Policy

Our products may be returned within 30 days of purchase with original receipt. All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned. 

Exceptions: Due to copyright laws, patterns and books may not be returned. Cut fabric, kits, special orders, sewing machines, and sewing machine accessories are also not returnable. 

If a product in your order is incorrect, damaged or missing, please contact us within 30 days of receipt of the order so that we can work with you to make it right. Unfortunately we will not be able to replace, reship, or refund if we’re not notified within those first 30 days. 

Refunds will be issued once returns are received and processed by us. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion.


Loyalty Program

 Thank you for shopping with Rae-Bon Sew & Quilt Shop. We appreciate your continued business and provide a loyalty program as our thanks. For every $500 in qualifying purchases, you will receive a $20 off coupon to be used on a future purchase. This coupon will print on the bottom of your receipt and must be presented to receive the discount. Unfortunately coupons can not be reprinted, so keep it in a safe place. Only one reward coupon can be redeemed per day. Purchases of clearance items, sewing machines, furniture, event registration, and machine service are excluded from the loyalty program. 


Class/Event Policies

  • Call, stop in, or register online to sign up and pay for the class/event of your choice. Class/event fee is due when you register. Unless otherwise noted, class participants must be 16 or older.
  • Supplies are not included in the class fee unless otherwise specified. We encourage you to purchase your supplies from Rae-Bon Sew and Quilt Shop to better ensure a high quality finished project. Kits required are available at the shop. No photocopied or sharing of patterns or books will be allowed in classes due to copyright concerns.
  • To maximize your instruction time and as a courtesy to your classmates, please be setup and ready to begin class at the specified start time.
  • We consider your enrollment to be a commitment by you to take the class/event and we in turn make a commitment to the instructor. No refunds are allowed on classes/events. Thank you for not asking us to make exceptions.
  • To ensure that class runs smoothly, it is essential that your sewing machine or serger is in top working condition before class. Malfunctioning equipment will disrupt and hinder the progress of the entire class. We service all brands of machines and sergers, so please visit us before the start of class.


Privacy

Rae-Bon Sew & Quilt Shop will not share any information collected with outside organizations. In the unlikely event that would change, we will notify you immediately and give you a chance to opt-out of any such information sharing.