Why do I need to have my sewing machine serviced?
There are many moving parts in a sewing machine and if it moves, it needs lubrication. These days many of the moving parts are housed with computer circuit boards and wires around them and are inaccessible to the home sewer. A factory trained technician needs to open up the machine to lubricate parts that you are unable to access as well as clean areas you are unable to reach. For best performance and years of sewing, we suggest having your machine serviced annually.
Steve
Our service technician is factory trained by Baby Lock, Brother, Pfaff, and Viking to service and maintain those particular brands of machines. Due to all of his training, Steve is also able to translate this knowledge to other brands and can service all makes and models of machines. We know just how important it is to have your machine working at it's best so you are able to have fun sewing and create gorgeous projects.
Sewing Machine Performance Tips
- Use the right needle for your project and change your needle every four hours of sewing or after every project. The needle is the major culprit for most sewing problems.
- Use good quality thread. Poor quality or old thread deposits an excess of lint in your machine requiring more frequent cleanings.
- Use bobbins made specifically for your machine and make sure your bobbin thread is wound tight and no loose threads are hanging.
- Do not sew over pins. Your needle may break, you could damage the hook or pieces of the needle could fly up into your face.
- Clean the bobbin area frequently. We recommend every other project or more frequently if you are working with a high lint material. Refer to manual for instructions.
- Do not use canned air on your machine or blow into your machine. Canned air causes the lint to be pushed further into the machine. You are also spraying moisture into your machine which can cause corrosion or damage to your circuit boards
- Keep your machine away from direct sunlight, high/low temperatures, and humidity.
- Keep your machine covered when not using it. Household dust, lint, and pet hair can enter your machine in one of it's many openings causing all types of problems.
Even if you follow all the tips, your machine still needs yearly cleaning by a trained technician to clean out and oil areas you can't reach.
Service Specifics:
Service of your machine includes a thorough cleaning, inspection, lubrication, and adjustments. We will also check for any broken parts once your machine is open and we can look inside. Machine Service charges do not include the cost or installation of any necessary parts. If your machine requires replacement or repair parts, additional fees will apply.
Service includes the following:
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Top & Bottom Tension
- Adjust All Timing
- Hook Timing
- Feed Dog Timing
- Check Belts
- Check Automatic Needle Threaders
- Check Presser Foot Height
- Check Bobbin Winders
- Check and Adjust Needle Bar
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Needle Plate: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Clean Exterior
- Test Sew Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Bobbin
- Utility "J" Foot
- Power Cord, if an older machine
- Foot Control, if an older machine or having problems with foot control
Service includes the following:
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Top & Bottom Tension
- Adjust All Timing
- Hook Timing
- Feed Dog Timing
- Check Belts
- Check Automatic Needle Threaders
- Check Thread Cutters
- Check Bobbin Winders
- Check and Adjust Needle Bar
- Check Presser Foot Height
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Needle Plate: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Check All Sensors: The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
- Check All Circuit Boards, Screens & Other Electronic Components
- Clean Exterior
- Test Sew Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Bobbin
- Utility "J" Foot
- Power Cord, if an older machine
- Foot Control, if an older machine or having problems with foot control
Service includes the following:
- Clean Embroidery Unit, lubricate, and check for any necessary repairs
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Top & Bottom Tension
- Adjust All Timing
- Hook Timing
- Feed Dog Timing
- Check Belts
- Check Automatic Needle Threaders
- Check Thread Cutters
- Check Bobbin Winders
- Check and Adjust Needle Bar
- Check Presser Foot Height
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Needle Plate: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Check All Sensors: The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
- Check All Circuit Boards, Screens & Other Electronic Components
- Clean Exterior
- Test Sew Out and Embroidery Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Embroidery Arm
- Embroidery Hoop (4x4 or 5x7)
- Embroidery Foot
- Bobbin
- Utility "J" Foot
- Power Cord, if an older machine
- Foot Control, if an older machine or having problems with the foot control
Service includes the following:
- Clean Embroidery Unit, lubricate, and check for any necessary repairs
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Top & Bottom Tension
- Adjust Hook Timing
- Check Belts
- Check Automatic Needle Threaders
- Check Thread Cutters
- Check Bobbin Winders
- Check and Adjust Needle Bar
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Needle Plate: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Check All Sensors: The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
- Check All Circuit Boards, Screens & Other Electronic Components
- Clean Exterior
- Embroidery Stitch Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Embroidery Arm
- Embroidery Hoop (4x4 or 5x7)
- Embroidery Foot
- Bobbin
- Power Cord, if an older machine
Service includes the following:
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Tension
- Adjust All Timing
- Looper Timing
- Feed Dog Timing
- Check Jet Air Threading System
- Check Belts
- Check and Adjust Needle Bar
- Check Gears
- Check Motor
- Clean Exterior
- Test Sew Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Foot Control/Power Cord
- 4 Spools of Thread, if you'd like it threaded for you
Service includes the following:
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Tension
- Check Chain Needle System
- Check Needle Threader
- Check Jet Air Threading System
- Adjust All Timing
- Looper Timing
- Feed Dog Timing
- Check Belts
- Check and Adjust Needle Bar
- Check Gears
- Check Motor
- Clean Exterior
- Test Sew Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Foot Control/Power Cord
- 4-5 Spools of Thread, if you'd like it threaded
Service includes the following:
- Clean Embroidery Unit, lubricate, and check for any necessary repairs
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Tension
- Check Belts
- Check Automatic Needle Threaders
- Check Thread Cutters
- Check and Adjust Needle Bar
- Check Wiper Adjustment
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Check All Sensors: The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
- Check All Circuit Boards, Screens & Other Electronic Components
- Clean Exterior
- Embroidery Stitch Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- A Arm
- Embroidery Hoop (4x4 or 5x7)
- Bobbin and Bobbin Case
- Power Cord
Service includes the following:
- Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
- Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
- Adjust Top & Bottom Tension
- Adjust Hook Timing
- Check Belts
- Check and Adjust Needle Bar
- Check Bobbin Case: Clean and buff out any burrs or replace
- Check Gears
- Check Motor
- Check Encoders
- Check All Sensors: The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
- Check All Circuit Boards, Screens & Other Electronic Components
- Clean Exterior
- Test Sew Out Completed
The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.
- Machine Carriage
- Power Cord
- Prostitcher Tablet, only if you are having problems with it
Machine Service Request
Machines are serviced in the order they are received. If you would prefer same day service, please complete the form below and we will be in touch to schedule a service appointment for your machine.